CUSTOMER CARE & SERVICE
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Direct technician assistance, pre-installation checklists, and official product documentation.
INSTALLATION GUIDANCE
Pre-installation checklist.
Set up by a local Gen-E partner. Verify the following site requirements before delivery.
Physical & Environmental Setup
- ✓ Indoor installation only: The enclosure is rated IP31 and must be protected from rain, water splashes, and high humidity.
- ✓ Operating temperature: 0–50 °C for Gen-E 1000 & 2000; 0–45 °C for Gen-E 4000 & 8000.
- ✓ Ventilation clearance: Maintain at least 15 cm of clear space on all sides for passive and fan cooling dissipation.
Solar Panel MPPT Compatibility
- ✓ Gen-E 1000: MPPT voltage range 12–55 V (Max 400 W solar input).
- ✓ Gen-E 2000: MPPT range 12–55 V with 2 solar inputs (Max 1000 W solar).
- ✓ Gen-E 4000: High-voltage MPPT range 30–400 V (Max 3000 W solar input).
- ✓ Gen-E 8000: High-voltage MPPT range 40–450 V (Max 5000 W solar input).
DOWNLOADS
Product & dealer literature.
Send us a message
Gen-E Energy Solutions Private Limited
India
Official Email
office@geneenergy.in
Official Website
geneenergy.in